We (The Client) hereby instruct Corporate Debt Recovery Limited to commence immediate debt recovery on our behalf.
We agree that the debt collection (“the Services”) will be provided by Corporate Debt Recovery based on these terms and conditions and that additional debt recovery accounts referred to Corporate Debt Recovery will also be subject to these terms and conditions.
The Service
Will determine the most suitable collection methods for a placed debt.
Corporate Debt Recovery reserves the right to refuse and to terminate the collection process at any time, without explanation and without incurring any liability.
Corporate Debt Recovery acts as the client’s agent.
Corporate Debt Recovery will provide the Services using its own personnel or using a servant or agent of the company including without limitation, any lawyer appointed (“the agent”) for the purpose of conducting the Services.
Corporate Debt Recovery will endeavour to collect the Debt and perform the Services on behalf of the Client.
Corporate Debt Recovery will act in a professional manner in compliance with industry standards.
Fees & Charges
Fees will be based on a percentage commission and agreed prior to the instruction. Fees will be due on the amount collected and paid to Corporate Debt Recovery.
All fees, charges and commissions will commence from when Corporate Debt Recovery is instructed either verbally or in writing. and V.A.T will be charged when applicable.
Please note that on contentious and complex matters that are not recoverable or withdrawn and closed we reserve the right to charge a cancellation/closing fee.
The client agrees that all invoices rendered by Corporate Debt Recovery to the client are due and payable 14 days from the date of invoice and Corporate Debt Recovery reserves the right to charge interest on the outstanding invoices.
Corporate Debt Recovery reserves the right to offset any money held on behalf of the client against invoices outstanding.
Corporate Debt Recovery will maintain a separate general client account for all monies due to Clients received for payment of Debts.
Obligations of the client and Corporate Debt Recovery
The Client warrants that any accounts it refers to Corporate Debt Recovery are true and valid.
The client agrees to notify Corporate Debt Recovery of any payments, offers or correspondence that are received directly from the debtor immediately.
The client agrees to promptly supply Corporate Debt Recovery with relevant information to assist in the collection of an account, deal with all queries without delay.
The client agrees that any information provided for the issue of a Claim Form or other legal document to be prepared by Corporate Debt Recovery or it’s agent will be correct and accurate, and that Corporate Debt Recovery will not be liable or responsible whatsoever for any errors, omissions or action taken against the client because of any proceedings.
Corporate Debt Recovery will not commence any legal proceedings or enforcement actions without prior consent from the client.
The signatory or person or organisation that submits any debt collection instruction or any other request for services declares that they have proper authority to do so and will be liable for any fee or other because of that submission.
Documents sent or passed to Corporate Debt Recovery are sent at the sender’s own risk. Corporate Debt Recovery does not accept responsibility for any documents or materials received from any source.
Any information supplied by Corporate Debt Recovery is to be treated as indicative only and the client agrees any information supplied in respect of any credit reference, trace enquiry, company report etc is to be treated in the strictest confidence and must not be divulged to any third party/parties or outside source whatsoever.
Data Protection & Confidentiality
We are professionally and legally obliged to keep your affairs confidential. We are also legally obliged to and do fully comply with the General Data Protection Regulation 2016 (GDPR), Data Protection Act 2018.
We use the information you provide primarily for the provision of Debt Recovery and for related purposes including: updating and enhancing client records, and regulatory compliance. This information includes all instructions that you provide us, and we would ask you to note that all telephone calls into and from this office are recorded for training and monitoring purposes and for clarification of any verbal instructions.
Before sending any information to us about your debtor you must make sure you have your debtor/customer’s permission to do this. For example, you could obtain this consent by including this as a term in any agreed Terms of Business
Complaints
We pride ourselves on providing our clients with a fast, efficient, and cost-effective debt collection service. We are committed to high quality service and client care. It is important to us that you are satisfied with the service you receive. However, should you find that you are dissatisfied with any area of our service or our bill we would request that you please raise it with the person who is managing the matter, with a view to the matter being resolved quickly.
Legal and Insolvency
Corporate Debt Recovery does not give legal advice. Corporate Debt Recovery may set out the options available for the collection of a Debt and may give information about the general effectiveness of any such method of collection, but any advice is of a general nature and is not tailored to the specific requirements of the Client or in relation to the Debt. The Client must, where necessary, obtain its own independent legal advice.
Corporate Debt Recovery may recommend a suitably experienced solicitor to advise and commence a claim or institute insolvency proceedings. The Client may choose its own solicitor, but Corporate Debt Recovery’s costs, commission and Ancillary Costs remain payable hereunder.
Termination of Services
Either party may give the other 30 days written notice to terminate this agreement
